Privacy Policy – Hard Rock Social Casino

At Hard Rock Social Casino, we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide while using our services. By using the Hard Rock Social Casino app and website, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information from our users to enhance their experience and to ensure that we can provide the best possible service. This information may include:

  • Personal Information: When you create an account, we may ask for details such as your name, email address, date of birth, and location. This helps us verify your identity and tailor our services to you.

  • Account Information: Your account username, password, and other preferences are stored securely in order to provide you with a seamless gaming experience.

  • Device Information: We collect information about the device you use to access Hard Rock Social Casino, including the type of device, operating system, IP address, and browsing activity. This information helps us ensure that our platform functions properly on your device.

  • Payment Information: If you make in-app purchases for coins or other virtual items, we may collect payment details (such as credit card information or third-party payment providers) through secure payment processors. We do not store payment information on our servers.

2. How We Use Your Information

The information we collect is used to improve your experience and provide you with personalized services. Here are the main ways we use your data:

  • Account Management: We use your personal information to create and manage your account, ensuring that you can log in and access all the features of Hard Rock Social Casino.

  • Game Experience: Your gameplay history and preferences allow us to personalize your gaming experience, offer relevant promotions, and suggest new games you may enjoy.

  • Communication: We may use your contact information to send you updates about new features, promotions, and important changes to our services. You can opt-out of marketing communications at any time.

  • Payment Processing: If you make purchases within the app, we use your payment information to process transactions securely through third-party payment providers.

  • Customer Support: If you contact our customer support team, we may use your information to resolve issues, answer questions, and improve our services.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: All sensitive data, such as payment information, is encrypted to prevent unauthorized access.

  • Secure Servers: We store your data on secure servers, and access to your personal information is restricted to authorized personnel only.

  • Data Retention: We retain your data for as long as necessary to provide services and fulfill our obligations. If you choose to delete your account, we will retain some information as required by law or for business purposes, but your personal information will no longer be used for marketing or promotional activities.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, there are some situations in which we may share your information:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate the platform, process payments, and provide customer support. These providers are contractually obligated to keep your information secure and use it only for the purposes for which it was shared.

  • Legal Requirements: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights or the safety of others, or enforce our terms of service.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you in advance of any such transfer and the choices you may have regarding your data.

5. Your Rights and Choices

As a user of Hard Rock Social Casino, you have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if any data is inaccurate or incomplete.

  • Data Deletion: If you wish to delete your account, you can contact our customer support team, and we will process your request in accordance with applicable laws.

  • Opt-Out: You can opt-out of receiving promotional emails and marketing communications at any time by following the unsubscribe link in our emails or updating your account settings.

  • Cookies and Tracking Technologies: You have the option to disable cookies or adjust your browser settings to block cookies. However, please note that some features of Hard Rock Social Casino may not function properly if cookies are disabled.

6. Children’s Privacy

Hard Rock Social Casino is not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the app or via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Address: Hard Rock Social Casino, 1 Hard Rock Blvd, Hollywood, FL 33314

Thank you for choosing Hard Rock Social Casino! We value your trust and are committed to providing a safe and secure environment for all our players.